物流政策

Order Processing and Shipping Policy

Orders are processed within 2-3 business days.

Shipping

We charge a flat rate for standard shipping based on the weight of your order. 

Orders weighing less than 1 pound is a $10 flat rate. 

Orders weight 2-5 pounds cost a $20 flat rate. 

Orders weighing more than 5 pounds ship for a $50 flat rate. 

Standard shipping takes 5-7 business days after the order is processed.

Expedited Shipping

Expedited shipping is based on weight and calculated at checkout.

Expedited shipping takes 2-3 business days after the order is processed.

 

International Orders

International Orders will ship via DHL and rates will be calculated at checkout. Additional Duties/Customs Fees May Apply Upon Delivery. Due to customs clearance, we are not able to guarantee delivery timing.

 

Returns

We want you to love your Heritage By Hand purchase as each piece is handmade with care.

We will accept returns that are unworn, unwashed, not broken or damaged and in original condition within 10 days of purchase. Contact us to receive a return authorization. Customers are responsible for shipping fees for all returns. We will process your return request and email you instructions, on how to complete your return.