Shipping policy

Order Processing and Shipping Policy

Orders are processed within 2-3 business days.

Shipping

Shipping is a complicated beast. We charge for standard shipping based on the region, weight, and volume of your order and try to keep some prices standard where we can.

Orders weighing less than 1 pound are charged a $10 flat rate in the continental US. 

Orders weighing 2-5 pounds cost a $20 flat rate in the continental US, aside from ceramics. Ceramics are double boxed and charged according to volume and weight by region.

Orders weighing more than 5 pounds are charged according to volume and weight by region.

Oversized items are calculated on an individual basis.

Standard shipping takes 5-7 business days after the order is processed.

Expedited Shipping

Expedited shipping is based on weight and calculated at checkout.

Expedited shipping takes 2-3 business days after the order is processed.

 

International Orders

International Orders will ship via DHL and rates will be calculated at checkout. Additional Duties/Customs Fees May Apply Upon Delivery. Due to customs clearance, we are not able to guarantee delivery timing.

 

Returns

We want you to love your Heritage By Hand purchase as each piece is handmade with care.

We will accept returns that are unworn, unwashed, not broken or damaged and in original condition within 10 days of purchase. Contact us to receive a return authorization. Customers are responsible for shipping fees for all returns. We will process your return request and email you instructions, on how to complete your return.